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ASK FOR RATES OR INFORMATION

Click on the category to which your product belongs to request fee:

Your data will reach the person in charge of the selected segment, which will get you the rate for your product.

WHICH SEGMENT MY PRODUCT IS IN?

If you do not know what your product segment belongs, download the Full Product List, find it and select it.

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   What do we transport?
   Where do we move freight?
   Distance Calculator

   Customer Service   

   Contact
   FAQs Customer Service
   FAQs Tariff
   Import and Export Process

   e-Ferromex    

    Register
   FAQs e-Ferromex

   Various Services    

   Rules for the application of the other services tariff
   Tariff
   Express Release Program
   Pool Change Request
   Private Fleets

2. REQUEST OF RAILCARS

Request both the type and quantity of railcars you need through e–Ferromex

Remember that requests must be submitted at least 5 days in advance for domestic traffic and 15 days in advance for exportations for the assignment of the cars needed.

   Related Information   

   How do we move freight?
   Where do we move freight?
   Distance Calculator

   Customer Service   

   Contact
   FAQs Customer Service
   FAQs Car Request
   Import and Export Process

   e-Ferromex    

    Register
   FAQs e-Ferromex

   Various Services    

   Rules for the application of the other services tariff
   Tariff
   Express Release Program
   Pool Change Request
   Private fleets

3. LOAD YOUR PRODUCT

Once the unit is placed at your disposal on public tracks or on your siding, you have 24 hours to load. If you'd like references or recommendations on how to load your product, contact us at 01 800 3377663 option 3.

More information about: Express Release Program

If the car you want to use is closed, seals will be required in order to establish a witness to enable your recipient to identify that the freight has arrived intact. For more information about Cleaning, closing, and clean car seals click here.

   Related Information   

   What do we transport?
   How do we move freight?
   Distance Calculator
   Cleaning, closing, and clean car seals

   Customer Service   

   Contact
   FAQs Customer Service
   FAQs Loading the Unit
   Import and Export Process

   e-Ferromex    

    Register
   FAQs e-Ferromex

   Various Services    

   Rules for the application of the other services tariff
   Tariff
   Express Release Program
   Pool Change Request
   Private fleets

4. DOCUMENT

The car needs to be documented via e–Ferromex once it has been loaded.

You must have a documentation pattern in order to be able to document.

What is a documentation pattern?

This is a waybill that has been preloaded into the Ferromex system (origin, destination, shipper, consignee, Rate or Tariff, Customs Agents, etc.). To obtain the form, please send an email to: ebusiness@ferromex.mx

If you would like to insure your freight, click Freight Insurance and we'll explain the steps to take.

How do I keep trace of my cargo?

Through e–Ferromex at any time we can advise on 01 800 3377 663 Option 4.

   Related Information   

   What do we transport?
   Where do we move freight?
   Distance Calculator
   Freight Insurance

   Customer Service   

   Contact
   FAQs Customer Service
   FAQs Documentation
   Import and Export Process

   e-Ferromex    

    Register
   FAQs e-Ferromex

   Various Services    

   Rules for the application of the other services tariff
   Tariff
   Express Release Program
   Pool Change Request
   Private fleets

5. UNLOAD YOUR PRODUCT

When the car arrives at its destination and is delivered to you, you have 24 hours to unload, for more information click here.

Fore more information about Express Release Program click here.

If you'd like references or recommendations on how to unload your product, please call 01 800 3377 663 option 3.

Did your product arrived correctly?

   Related Information   

   What do we transport?
   Where do we move freight?
   Distance Calculator
   Cleaning, closing, and clean car seals
   Demurrage
   Delivery Inspections

   Customer Service   

   Contact
   Import and Export Process
   FAQs Customer Service

   e-Ferromex    

    Register
   FAQs e-Ferromex

   Various Services    

   Rules for the application of the other services tariff
   Tariff
   Express Release Program
   Pool Change Request
   Private fleets

6. RELEASE THE CAR

The car must be released on e–Ferromex once it has been unloaded.

   Related Information   

   What do we transport?
   Where do we move freight?
   Distance Calculator

   Customer Service   

   Contact
   FAQs Customer Service
   FAQs Car Release
   Import and Export Process

   e-Ferromex    

    Register
   FAQs e-Ferromex

   Various Services    

   Rules for the application of the other services tariff
   Tariff
   Pool Change Request
   Private fleets